Customer Success Hero

  • Berlin
  • Copenhagen
  • Dublin
  • Gothenburg
  • Anywhere you decide
  • Ljubljana
  • Madrid
  • Oslo
  • Paris
  • Stockholm
  • Tallinn
  • Vilnius
  • Warsaw
Join us to build the world’s best financial companion for e-commerce🚀
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Story: 📞

Join us to build the world’s best financial companion for e-commerce 🚀

Minimum Qualifications:🚶‍♀️

  • 1 year of experience in qualifying clients for entering a process within inside sales
  • Strong business acumen and comfortable speaking to customers on the phone on a daily basis.

Preferred Qualifications: 🏃‍♀️

  • 2 year of experience in a customer success role (customer focused)
  • Previously ensured Account Management of larger-scale accounts
  • Worked within a regulated environment previously and an understanding of the importance of compliance.

Why: 🤔

We are revolutionizing banking for digital entrepreneurs around the world. As their financial companion, we build products that help them understand their business and sell smarter, with features including global accounts, unlimited virtual cards, and an overview of cash flow. See for yourself at https://demo.juni.co/demo.

How: 🚀

Building rocketships isn't easy, but sure is fun!

The same freedom we’re creating for our customers we believe employees should benefit from as well. We give our employees freedom because they take responsibility and understand that everything is a team effort. Whether you’re a rock-loving designer or a pet snake-owning developer; Juni strives to be the work-place where you feel at home, where you can grow and most importantly where you feel a sense of accomplishment - every day. We truly believe that we’re changing the world for small businesses around the globe and we want you to be part of that mission. 

What: 👨‍🚀

We are seeking a Customer Success Hero to join our team. you'll be the fourth person within the wider 3 person Customer Success team, you'll work on onboarding customers to the Juni product and answering customer queries. You will be responsible for establishing the best onboarding experience, responsible from the beginning to the aftercare necessary to deliver top-quality service. This is a hands-on position in a company expecting to go through fast growth, and fast-growing market.

Our Stack: 💻

  • Trunarrative
  • Hubspot
  • Chatbot
  • Chilipiper
  • Hellosign

The Crew: 👥

Our team right now is 30, and we're growing quick with ambitions to become 60 in the next few months, we're looking to hire across Sales, Marketing, Engineering, Product, Customer Success, Data and Finance along with a variety of other roles, you'll see a lot of new crew members joining the Juniverse! 

Responsibilities: 📋

In this role you’ll be:

  • The first port of call for new sign-ups
  • Responsible for ensuring a response within 1 hour of sign up
  • Ensuring escalations to the compliance team are delivered when something is out of your remit. 
  • In charge of any customer issues which come in for your customers, whilst supported by Jack (CS Director) and the rest of the team, you'll be expected to respond in a timely manner, to the best of your ability. 

Within 1 month you'll:

  • Understand how Juni works, get integrated with your team and hit the ground running when it comes to your role. 
  • Onboard your 100th customer
  • Respond to your 500th customer 

Within 3 months you'll:

  • Other crew members say they’re learning a lot and are more productive because of you,
  • Have helped us go to market quicker - our velocity has increased significantly
  • Be interviewing others to join the team, as we'll need more Customer Success Hero's

Within 6 months you'll:

  • Have onboarded your 1000th customer, you're firing on all cylinders, and you're seeing the results come in now!
  • Be looking at other fintech's and how they improve their systems, and you'll be thinking about how we can do things better.

Benefits: 🌎

  • We are remote first. Work from anywhere in the world...
  • or check-in in one of our local hubs!
  • Great quarterly off-sites across Europe. When we can travel again.
  • 30 vacation days (annual)
  • Awesome options package

Process: 📅

  • CV screening > Get to know about us call > Team interview > Value interview > Offer
  • (for some roles we include a task, but we will notify you if this is the case)

Locations

Anywhere you want, Athens, Amsterdam, Berlin, Copenhagen, Dublin, Gothenburg, Anywhere you decide, Ljubljana, Madrid, Oslo, Paris, Stockholm, Tallinn, Vilnius and Warsaw

Or, know someone who would be a perfect fit? Let them know!

WC2N 5DU London Directions anywhere@juni.co

Athens

105 52 Athens Directions

Amsterdam

1011 PL Amsterdam Directions

Berlin

10178 Berlin Directions

Copenhagen

1550 Copenhagen Directions

Dublin

Dublin Directions

Gothenburg

411 03 Gothenburg Directions

Anywhere you decide

1150-234 Lisbon Directions

Ljubljana

1000 Ljubljana Directions

Madrid

28013 Madrid Directions

Oslo

0184 Oslo Directions

Paris

75004 Paris Directions

Stockholm

111 52 Stockholm Directions

Tallinn

10111 Tallinn Directions

Vilnius

01103 Vilnius Directions

Warsaw

03 Warsaw Directions

Juni Benefits

  • We are remote first. Work from anywhere in the world...

  • ...or check-in in one of our local hubs!

  • Great quarterly off-sites across Europe. When we can travel again.

  • 30 vacation days (annual)

  • Awesome options package

Workplace & Culture

At Juni we focus on the rate of change and inching closer every day towards fulfilling our vision. We know that great products take time to build and the most important foundation is the culture we create together.

We believe in consistency of efforts, never wait for anything and no stupid shortcuts. We are super focused on solving the challenge in front of us and we always let the person closest to the problem make the decision on how to solve it.

Most important of all we trust each-other and know that by making Juni a great place to work, we by default will create massive value. 

Already working at Juni?

Let’s recruit together and find your next colleague.

email
@juni.co
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